{"id":999881280,"date":"2011-11-10T02:38:00","date_gmt":"2011-11-10T02:38:00","guid":{"rendered":"https:\/\/dice.npgdev.com\/?p=722403140"},"modified":"2011-11-10T02:38:00","modified_gmt":"2011-11-10T02:38:00","slug":"effective-conflict-resolution","status":"publish","type":"post","link":"https:\/\/dice.npgdev.com\/hiring\/recruitment\/effective-conflict-resolution","title":{"rendered":"Eight Steps to Effective Conflict Resolution"},"content":{"rendered":"

Ninety eight percent of HR professionals say they’re\u00a0called upon to help resolve issues\u00a0according to a survey by Denver-based Employee Development Systems<\/a>. Worse still, 81 percent say conflict leads to turnover and 77 percent believe it\u00a0causes\u00a0absenteeism.<\/p>\n

So it’s important to keep conflicts in check. How can you act as a mediator and negotiate a settlement when employees disagree? Try this path:<\/p>\n

    \n
  1. Pay attention to the relationship first<\/strong> and the issue second by maintaining control and approaching the conflict in a calm, rational manner. Make it clear that you\u2019re only the mediator, and you expect the participants to resolve their own problems.<\/li>\n
  2. Have each party state their issues<\/strong>, then repeat them to make sure both sides agree. Then set some ground rules for the discussion, so the participants don\u2019t digress or inject extraneous issues.<\/li>\n
  3. Impose a deadline for resolving the conflict<\/strong>, so people don\u2019t waste time arguing.<\/li>\n
  4. Find common ground<\/strong> and check off each item as the participants reach a resolution in order to keep the talks moving.<\/li>\n
  5. Try role reversal<\/strong> so each participant can consider the other’s view, or call a brief hiatus and ask them to return with an idea to resolve each remaining issue.<\/li>\n
  6. Don\u2019t focus on who\u2019s right<\/strong> or who\u2019s wrong, focus on solutions.<\/li>\n
  7. Take notes and send a letter or e-mail<\/strong> confirming the agreement so both parties understand their commitments.<\/li>\n
  8. Be ready to take action<\/strong> if the parties can\u2019t reach a resolution or find a new battleground, because let\u2019s face it, sometimes people just can\u2019t get along.<\/li>\n<\/ol>\n

    The payoff: better problem solving among employees, innovation, increased motivation, a better understanding of others and higher team performance.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Ninety eight percent of HR professionals say they’re\u00a0called upon to help resolve issues\u00a0according to a survey by Denver-based Employee Development Systems. Worse still, 81 percent say conflict leads to turnover and 77 percent believe it\u00a0causes\u00a0absenteeism. So it’s important to keep conflicts in check. How can you act as a mediator and negotiate a settlement when […]<\/p>\n","protected":false},"author":132,"featured_media":722403140,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2159],"class_list":["post-999881280","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-employee-retention"],"acf":[],"yoast_head":"\nEight Steps to Effective Conflict Resolution - Dice Hiring<\/title>\n<meta name=\"description\" content=\"Ninety eight percent of HR professionals say they're\u00a0called upon to help resolve issues\u00a0according to a survey by Denver-based Employee Development\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dice.npgdev.com\/hiring\/recruitment\/effective-conflict-resolution\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Eight Steps to Effective Conflict Resolution\" \/>\n<meta property=\"og:description\" content=\"Ninety eight percent of HR professionals say they're\u00a0called upon to help resolve issues\u00a0according to a survey by Denver-based Employee Development\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dice.npgdev.com\/hiring\/recruitment\/effective-conflict-resolution\" \/>\n<meta property=\"og:site_name\" content=\"Dice Hiring\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/dice\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/dice\/\" \/>\n<meta property=\"article:published_time\" content=\"2011-11-10T02:38:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/dice.npgdev.com\/hiring\/wp-content\/uploads\/2025\/03\/shutterstock_166797077-4.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"500\" \/>\n\t<meta property=\"og:image:height\" content=\"357\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Dice Staff\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Dicedotcom\" \/>\n<meta name=\"twitter:site\" content=\"@Dicedotcom\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dice Staff\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/dice.npgdev.com\\\/hiring\\\/recruitment\\\/effective-conflict-resolution#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/dice.npgdev.com\\\/hiring\\\/recruitment\\\/effective-conflict-resolution\"},\"author\":{\"@type\":\"Person\",\"name\":\"Leslie Stevens-Huffman\",\"url\":\"https:\\\/\\\/dice.npgdev.com\\\/hiring\\\/authors\\\/leslie-stevens-huffman\",\"sameAs\":[\"https:\\\/\\\/x.com\\\/leslieshuffman\"]},\"headline\":\"Eight Steps to Effective Conflict Resolution\",\"datePublished\":\"2011-11-10T02:38:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/dice.npgdev.com\\\/hiring\\\/recruitment\\\/effective-conflict-resolution\"},\"wordCount\":289,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/dice.npgdev.com\\\/hiring\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/dice.npgdev.com\\\/hiring\\\/recruitment\\\/effective-conflict-resolution#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/dice.npgdev.com\\\/hiring\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/shutterstock_166797077-4.jpg\",\"articleSection\":[\"Employee Retention\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/dice.npgdev.com\\\/hiring\\\/recruitment\\\/effective-conflict-resolution#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/dice.npgdev.com\\\/hiring\\\/recruitment\\\/effective-conflict-resolution\",\"url\":\"https:\\\/\\\/dice.npgdev.com\\\/hiring\\\/recruitment\\\/effective-conflict-resolution\",\"name\":\"Eight Steps to Effective Conflict Resolution - 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